It is very hard to know every little detail of your business. It is even harder to know every decision that is being made on your behalf, with regards to how your business is being conducted. Not everyone tells you the truth! Sometimes you are told what you want to hear not what is actually happening. People do not tend to tell you bad news; people tend to be more optimistic. I think most people who have run their own business understand this. One simple decision from another can have a massive effect on your company and the sooner you find out the better.
Well you have no need to worry, check in your own time and log into Elevate and see in real time exactly where your contract is, right from status to programme to expected cash flows. Life soon becomes easier and more hassle free.